✅ TERMS AND CONDITIONS OF SALE – TAKINAKSAVA

1. GENERAL INFORMATION ABOUT THE SELLER

The sale of goods through this website is carried out within the registered sole proprietorship:

Selcuk Bugra Goker PR TAKINAKSAVA
Bulevar Kralja Aleksandra 160, 11000 Belgrade, Republic of Serbia
Tax ID (PIB): 114501111
Registration Number: 67579895
Phone: +381 61 646 81 65
Email: info@takinaksava.rs
Website: www.takinaksava.rs

Purchasing through this website is considered a distance sale, in accordance with the Consumer Protection Law of the Republic of Serbia.

2. PRICES AND PAYMENT

All prices are stated in Serbian dinars (RSD) and include VAT.

Available payment methods:

• Cash on delivery

• Card payment in advance (if enabled)

In case of cash on delivery, the customer is obliged to pay the full amount to the courier upon receipt of the package.

3. DELIVERY AND COURIER SERVICE

Delivery is carried out via the courier service Post-Express within the territory of the Republic of Serbia.

The delivery period is 1–5 business days from the order confirmation date.

The customer is obliged to inspect the package upon delivery.
If the package is damaged, opened, or has visible defects, the customer must immediately request an official damage report from the courier.

The seller is not responsible for delivery delays caused by:

• weather conditions

• courier service operations

• force majeure and extraordinary circumstances

In case of incorrect or incomplete delivery information, the seller bears no responsibility for unsuccessful delivery.

4. REFUSED DELIVERY AND RETURN COSTS

If the customer refuses to accept the shipment without a justified reason, the seller reserves the right to:

• charge the delivery and return costs

• restrict future orders from that customer

In case of repeated refusal of delivery, the seller reserves the right to block further orders.

5. RIGHT OF WITHDRAWAL

The customer has the right to withdraw from the purchase within 14 days from the date of delivery, without stating any reason, in accordance with the Consumer Protection Law.

In case of withdrawal, the customer is obliged to return the product:

• unused

• undamaged

• in original packaging

The cost of returning the goods is borne by the customer, except in cases where the product is defective or incorrectly delivered.

The refund will be issued after the returned goods have been received and inspected.

6. EXCEPTION – HYGIENE-SENSITIVE PRODUCTS (PIERCING & JEWELRY)

Due to the nature of the products:

piercing jewelry, earrings, and all products that come into direct contact with the skin and body are considered hygiene-sensitive products and are NOT eligible for return or exchange after the protective packaging has been opened, except in the case of a manufacturing defect.

This provision is in accordance with the Consumer Protection Law of the Republic of Serbia.

7. COMPLAINTS (REKLAMACIJE)

Customers may submit a complaint:

• via email: info@takinaksava.rs

• in person at the store with a valid fiscal receipt

The deadline for resolving a complaint is up to 8 days, and the deadline for providing a response is up to 15 days, in accordance with the law.

8. DATA PROTECTION

The seller undertakes to use all personal data of customers exclusively for the purpose of processing orders and will not disclose such data to third parties, except where legally required.

9. FINAL PROVISIONS

By making a purchase through the website, the customer confirms that they are familiar with these terms and fully accept them.

The seller reserves the right to amend these terms at any time without prior notice.