✅ COMPLAINTS AND RETURNS POLICY – TAKINAKSAVA

1. SELLER INFORMATION

Complaints and returns are handled by the registered sole proprietorship:

Selcuk Bugra Goker PR TAKINAKSAVA
Bulevar Kralja Aleksandra 160, 11000 Belgrade, Republic of Serbia
Tax ID (PIB): 114501111
Registration Number: 67579895
Phone: +381 61 646 81 65
Email: info@takinaksava.rs
Website: www.takinaksava.rs

2. RIGHT TO SUBMIT A COMPLAINT

The customer has the right to submit a complaint in case of:

a manufacturing defect
damaged product
incorrect product delivered

A complaint may be submitted:

by email to info@takinaksava.rs
in person at one of our retail locations, with the original fiscal receipt

The complaint must include:

order number
description of the issue
photo of the product (if submitted online)

3. DEADLINES FOR COMPLAINT RESOLUTION

The seller is obliged to:

confirm receipt of the complaint within 8 days
resolve the complaint within 15 days from the date of submission

These deadlines are defined in accordance with the Consumer Protection Law of the Republic of Serbia.

4. METHOD OF RESOLUTION

If the complaint is accepted, the customer is entitled to:

replacement of the product, or
a full refund of the paid amount

The refund will be executed after the returned product has been received and inspected.

5. RETURN SHIPPING

If the complaint is justified, the return shipping costs are covered by Selcuk Bugra Goker PR TAKINAKSAVA.

If the complaint is unjustified, the customer bears all shipping costs.

6. EXCEPTION – HYGIENE-SENSITIVE PRODUCTS (PIERCING & JEWELRY)

Due to hygiene and health protection reasons:

piercing jewelry, earrings and all products which come into direct contact with the skin and body are considered hygiene-sensitive products and are NOT eligible for return or exchange once the protective packaging has been opened, except in cases of manufacturing defect.

If the protective packaging is intact and the product is unused, a complaint may be submitted only in the case of a verified defect.

7. DAMAGE DURING DELIVERY

The customer is obliged to inspect the package immediately upon delivery.

If visible damage is noticed:

the customer must request an official damage report from the courier
failure to do so may result in rejection of the complaint

8. CASH ON DELIVERY ORDERS

In the case of cash on delivery orders:

the customer pays the courier upon receipt of the package
unjustified refusal of delivery may result in restriction of future orders

9. FINAL PROVISIONS

By submitting a complaint, the customer confirms that they are familiar with and accept the conditions stated on this page.

The seller reserves the right to amend this policy without prior notice.